At L'Établi, your satisfaction and your trust come first.
Right of withdrawal (14 days)
In accordance with articles L.221-18 et seq. of the French Consumer Code, you have 14 days from receipt to exercise your right of withdrawal, subject to the exception below.
You may open the parcel and examine the product
Opening your parcel and examining the item — unpacking it, looking at it, handling it as you would in a shop — does not make you lose your right of withdrawal.
⚠️ Hygiene exception (intimate products)
The exception to the right of withdrawal applies to goods delivered sealed which are unsuitable for return for health protection or hygiene reasons, if you have unsealed them after delivery (art. L.221-28 5° of the French Consumer Code). It does not affect your statutory rights if the goods are faulty or non-conforming.
Only a broken seal triggers this exception: a product whose seal is intact remains returnable, even if the shipping box has been opened.
Legal guarantees (2 years)
Independently of the right of withdrawal, your purchases are covered by the legal guarantee of conformity (art. L.217-3 et seq. of the French Consumer Code), which covers you for 2 years from delivery of the goods, and by the legal warranty against hidden defects (art. 1641 of the French Civil Code), which expires 2 years after the defect is discovered.
If a product is faulty or non-conforming, write to us at contact@letabli.shop with your order number and a photo if possible. We arrange a repair, a replacement or a refund, at our expense.
How to return an eligible item
1. Write to us at contact@letabli.shop with your order number.
2. To exercise your right of withdrawal, return the item within 14 days of notifying us to: L'Établi — Nathan Uhlmann, 2 Impasse des Roseaux, 34110 Frontignan, France.
Return postage is at your expense, except for faulty or non-conforming products (at ours). Tracked shipping recommended.
Refund
If you withdraw, we refund your purchase and standard delivery costs no later than 14 days after your notification. Any extra cost of a more expensive delivery method you selected is not refunded. We may withhold reimbursement until we receive the goods or your proof of dispatch, whichever is earlier. The refund uses your original payment method unless you agree otherwise, with no additional fees.
Model withdrawal form
(To be completed and returned only if you wish to withdraw from an eligible product.)
To L'Établi — Nathan Uhlmann, 2 Impasse des Roseaux, 34110 Frontignan — contact@letabli.shop:
I hereby give notice of my withdrawal from the contract for the order below:
— Ordered on / received on: …
— Order number: …
— Customer name: …
— Customer address: …
— Date: …
— Signature (if sent on paper): …
